Have a question about a product, order, or design idea? Start a chat to connect instantly with our assistant, or reach out and our team will be happy to help.
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Manage/Track Orders
See live tracking for your shipments. You must be logged in to view your orders.
We are generally available for questions on weekdays from 9am to 5pm EST. We will get back to you as soon as possible if you message us outside of those hours.
This store is operated by Maison LYD S.E.N.C., doing business as Laurie Yapp Home and Maison LYD.
For product, order, delivery and return questions, email support@laurieyappdesign.com. Customer service is provided by email; we do not offer telephone support.
Contact us for return authorization and the correct return destination before shipping an item.
General Questions
Use the button below to request a sample.
We do have sales every now and then.
The best way to stay informed and know about upcoming sales events is to subscribe to our newsletter using the form below (in the footer of this page.
Yes, we offer virtual design consultations with our team of experts to help you create the perfect home.
Free 20 minute Virtual Interior Design Consultation can be scheduled via the link below:
For all other interior design inquiries please visit:
www.laurieyappdesign.com
Some of our products can be customized to fit your specific needs and preferences. Contact us for more information.
Either open a new chat or send us an email at support@laurieyappdesign.com explaining what kind of changes you would like to have done to a particular product, and we will do our best to accomodate.
Note:
1. There are usually fees associated with customizations. The fees will be communicated with you and you will be sent an invoice.
2. Customized products will likely take longer to deliver.
We ship eligible products to Canada and the United States. Availability and delivery options depend on the product and destination.
For products using our standard shipping rates, delivery costs $59.95 for an order total of $275.00 or less and is free above $275.00. Canadian rates and thresholds are in CAD; US rates and thresholds are in USD.
Some supplier collections have different shipping terms, including free standard delivery where offered. Orders containing products from different shipping profiles may have combined charges. The applicable shipping charge for your items, destination, discounts and selected service is displayed at checkout before payment.
Rush processing, when available, costs extra. Select an available delivery option at checkout to see its price. Free standard shipping does not include rush processing.
Please reach out directly to our support@laurieyappdesign.com email address with your question and we will get back to you with a quote as soon as possible.
From there we can draft and invoice and complete any bulk orders.
Tracking numbers are emailed to each customer who places an order as soon as their products ship.
You can also click the "Track my Order" in the footer of this page
Support / Contact Us
This store is operated by Maison LYD S.E.N.C., doing business as Laurie Yapp Home and Maison LYD.
Or visit www.laurieyappdesign.com to schedule a longer length interior design consultation.
Please fill out the damage claim form on our return policy page (within 48 hours of delivery and we will get back to you as soon as possible and work to make it right.
No products are currently designated final sale. Request a return within 14 days of delivery. A 15% restocking fee and customer-paid return shipping apply under our return policy. Contact support@laurieyappdesign.com before shipping an item.
